Shipping Policy

Thank you for shopping with Miller Grey Heirlooms! Every order is prepared with care, and we appreciate the opportunity to create something special for you.

Processing Times

Processing time is the time required to prepare your order before it ships. Shipping transit time begins once your package has been accepted by the shipping carrier.

Ready-to-Ship Items

Ready-to-ship items typically ship within 1–3 business days.

Custom Embroidered Items

Custom embroidered items are made especially for you. Please refer to the turnaround time listed on the product page or announced at the time of purchase.

Preorder Items

Preorder items are ordered from our suppliers after your purchase is placed. Estimated turnaround times are provided on each product listing and may change due to manufacturer production schedules or shipping delays outside our control.

If your order contains both preorder and ready-to-ship items, your entire order will ship together once all items are available, unless separate shipping has been purchased or otherwise arranged.

Shipping Rates

Shipping rates are calculated at checkout based on your order’s weight, size, and destination.

Free shipping promotions apply only to qualifying orders within the United States unless otherwise stated in the promotion.

Expedited Shipping

Selecting expedited shipping at checkout speeds up the shipping transit time only. It does not reduce or change the production or turnaround time required to complete custom embroidery.

If you need an order by a specific date, please contact us before placing your order to discuss availability. A specific delivery date cannot be guaranteed unless expressly confirmed by us in writing.

Holiday & Event Deadlines

We work hard to prepare orders for holidays, birthdays, and special events. However, we cannot guarantee delivery by a specific date unless expressly confirmed in writing.

Carrier delays are outside our direct control. We encourage customers to place holiday and event orders well in advance.

Order Tracking

Once your order ships, you will receive a shipping confirmation email with tracking information.

Please allow 24–48 hours for tracking information to update after the carrier receives your package.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error, please contact us immediately. Address changes can only be made before your order ships, and we cannot guarantee that a requested change can be accommodated.

If a package is returned because of an incorrect or incomplete address provided by the customer, additional shipping charges may be required before the package can be resent.

Lost, Stolen, or Delayed Packages

Once a package has been accepted by the shipping carrier, delivery is subject to the carrier’s handling and delivery process.

Carrier delays, lost packages, stolen packages, and packages marked as delivered by the carrier can be difficult to resolve. If you experience a shipping issue, please contact the carrier first to initiate an inquiry or claim.

We are happy to assist by providing available shipment information when needed. We will also work with you to address shipping issues where appropriate. Nothing in this policy limits any rights or remedies available to customers under applicable law.

Damaged Orders

If your order arrives damaged, please contact us within 7 days of delivery.

Please include:

• Your order number

• A description of the damage

• Clear photos of the damaged item(s)

• Photos of the shipping box and packaging, if available

We will review the information and work with you to determine an appropriate resolution.

International Shipping

Miller Grey Heirlooms currently ships within the United States only, unless otherwise stated on our website or in a specific promotion.

Questions?

We're always happy to help! If you have questions about shipping, processing times, or your order, please contact us.

Miller Grey Heirlooms LLC
Email: contactus@millergreyheirlooms.com
Website: www.millergreyheirlooms.com

Thank you for supporting our small business! Every order is stitched with care, and we truly appreciate your support.