Terms of Service

Effective Date: October 30, 2026

Welcome to Miller Grey Heirlooms. These Terms of Service govern your access to and use of our website and your purchase of our products. By accessing our website or placing an order, you agree to these Terms of Service. Please read them carefully before using our website or purchasing our products.

Miller Grey Heirlooms is operated by Miller Grey Heirlooms LLC.

1. Acceptance of Terms

By accessing our website or placing an order with Miller Grey Heirlooms, you agree to be bound by these Terms of Service, our Return & Refund Policy, Shipping Policy, and Privacy Policy.

If you do not agree with these terms, please do not use our website or purchase our products.

2. Products & Services

Miller Grey Heirlooms specializes in custom embroidery, personalized gifts, apparel, accessories, and made-to-order products.

Because many of our products are handmade and customized, slight variations in embroidery placement, stitching, fabric texture, color, and finished appearance are normal and are not considered defects.

Product images are provided to illustrate the items offered. Actual colors and appearances may vary slightly due to screen settings, lighting, fabric characteristics, and manufacturing processes.

3. Pricing

All prices are listed in U.S. Dollars (USD).

Prices are subject to change without notice. Promotional pricing, discounts, and sales apply only during the advertised promotional period and cannot be applied retroactively.

Applicable taxes and shipping charges will be displayed during checkout when required.

4. Payment

Payment is due in full at the time of purchase unless otherwise agreed upon in writing.

Orders will not begin production until payment has been received.

Any custom invoices must be paid by the stated due date. Unpaid invoices may be canceled at our discretion.

5. Custom Orders

Customers are responsible for providing accurate personalization information, including names, initials, dates, spelling, colors, and sizing.

If a proof or mockup is provided, production will not begin until approval has been received.

Approval confirms that all spelling, design placement, thread colors, sizing, and artwork shown in the proof are correct.

Once production begins, changes or cancellations generally cannot be made, subject to our Return & Refund Policy and applicable law.

6. Turnaround Times

Estimated turnaround times are provided as a courtesy and are not guaranteed unless expressly agreed upon in writing.

Production times may vary due to order volume, holidays, supplier delays, weather events, equipment maintenance, or other circumstances beyond our reasonable control.

If a significant delay affects an order, we will make reasonable efforts to communicate relevant updates.

7. Shipping

Shipping estimates begin once an order has been completed and shipped, unless otherwise stated.

Miller Grey Heirlooms is not responsible for shipping delays caused by carriers. If a package is lost, stolen, or damaged in transit, please contact us so we can help address the situation.

Customers are responsible for providing accurate shipping information at checkout.

Please refer to our Shipping Policy for additional details.

8. Returns & Refunds

Due to the personalized nature of our products, most custom and personalized orders are final sale.

Please review our Return & Refund Policy for complete details regarding eligible returns, refunds, exchanges, and replacements.

Nothing in these Terms of Service excludes rights or remedies that cannot legally be excluded under applicable law.

9. Intellectual Property

All website content, photographs, logos, graphics, original embroidery designs, product descriptions, and other original content created or owned by Miller Grey Heirlooms LLC are protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, or use our original content or designs for commercial purposes without prior written permission, except as permitted by law.

Customers may not reproduce or resell our original artwork or use our photographs without permission.

10. Customer-Supplied Artwork

By submitting logos, artwork, or other materials for embroidery, you represent that you own the necessary rights to use those materials or have obtained the required permissions.

Miller Grey Heirlooms LLC does not claim ownership of customer-supplied artwork solely because it is submitted for an order.

Customers are responsible for ensuring that submitted materials do not infringe upon another party's intellectual property rights.

To the extent permitted by law, customers may be responsible for claims and losses arising from their unauthorized submission of third-party artwork.

11. Limitation of Liability

To the fullest extent permitted by applicable law, Miller Grey Heirlooms LLC shall not be liable for indirect, incidental, special, or consequential damages arising from the use of our website, products, or services.

To the fullest extent permitted by law, our total liability for a claim relating to a product shall not exceed the amount paid for the product giving rise to that claim.

Nothing in these Terms limits liability that cannot legally be limited or excluded under applicable law.

12. Right to Refuse Service

Miller Grey Heirlooms LLC reserves the right to refuse or cancel an order for legitimate reasons, including suspected fraud, pricing errors, unavailable inventory, abusive conduct, or requests that violate applicable laws or intellectual property rights.

If an order is canceled before production begins, any payment received for that order will be refunded, unless otherwise agreed upon or permitted by applicable law.

13. Website Accuracy

We strive to ensure that all information on our website is accurate. However, occasional typographical errors, pricing errors, product availability issues, or image variations may occur.

We reserve the right to correct errors and update information at any time. If an error materially affects an existing order, we will address the issue in accordance with applicable law.

14. Governing Law

These Terms of Service are governed by the laws of the State of Florida, without regard to its conflict-of-law principles.

Any dispute will be handled in accordance with applicable law.

15. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time.

Changes will become effective upon posting to our website unless otherwise required by law. The effective date at the top of this policy indicates when the current version took effect.

Continued use of our website after updated terms are posted constitutes acceptance of the revised terms to the extent permitted by applicable law.

16. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

Miller Grey Heirlooms LLC
Email: contactus@millergreyheirlooms.com
Website: www.millergreyheirlooms.com

Thank you for supporting Miller Grey Heirlooms. We appreciate your trust in our small business and the opportunity to create meaningful pieces for you and your family.